Customer Service Representative/Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.87/hour ($1,033.47/month)

High school diploma

Last Active

December 29th, 2024 (3 days ago)

Member Since

June 8th, 2024

Profile Description

I'm Andi, but my legal name is Nino Upgrade to see actual info. I have been working in the call center industry for about 3 years.
I worked for a telecommunications company at iQor, that is international and voiced. I handled the whole basic operations in the front end including promoting the account itself, selling the products, explaining the account statements, processing payments, creating accounts, troubleshooting or fixing network issues, and more of the same processes.
I also worked for a rideshare and food delivery service company at TaskUs, that is international and voiced. I handled just the simple functions such as order cancellations, refund processing, app navigation, troubleshooting, earning reviews, and earning disputes. In some cases, I mediated the conversation between the drivers and restaurant managers or sometimes customers, so I was regularly doing outbound calls, but there were times that I only send emails to the managers and customer.
I work for a financial institution for 6 months at Genpact, that is international and voiced. I'm handling the usual practices or orders in deposit accounts. I undertake procedures that involve tax, legal documents, fraud activity, interest earning, occurring transactions, and escalated complaints or reports.
I'm excited to get more opportunities outside my comfort zone.