With over 8 years of dedicated experience, I am a highly motivated Carrier Coordinator proficient in Auto hauling Dispatch, Tracking, and Tracing. I also have adept skills in customer service, technical support, and billing. My background demonstrates a consistent commitment to delivering exceptional service to a diverse clientele.
I possess robust communication and problem-solving skills, adept at deftly resolving challenging customer/client situations with a positive demeanor. Proficient in various customer service software, I am dedicated to surpassing client expectations and fostering enduring customer loyalty through exceptional service.
For the past four years, I've been an integral part of one of the largest auto shipping companies in the US, serving as both a Dispatcher/Carrier Coordinator and Track and Trace specialist. Prior to this, I garnered extensive expertise in technical support and billing within the telecommunications industry, accumulating another four years of experience.
I am new to OJL, but I bring extensive experience in the dispatching industry. With 4 years of hands-on experience, I'm eager to apply my skills and knowledge to assist clients in optimizing their operations and achieving their goals.
I thrive on full project management, overseeing tasks from inception to completion with meticulous attention to detail. Communication is key to ensuring success, and I prioritize regular updates to maintain seamless collaboration. Let's stay in touch to ensure our projects progress smoothly and meet our objectives.
Experience: 2 - 5 years
In my role as a telco billing specialist, I have cultivated extensive experience in managing and optimizing telecommunications billing processes. With a meticulous attention to detail and a deep understanding of billing systems and procedures, I ensure accurate and timely invoicing for services rendered to customers. My responsibilities include verifying usage data, applying appropriate tariffs and discounts, and resolving billing discrepancies efficiently to maintain customer satisfaction and compliance. Additionally, I leverage my analytical skills to identify opportunities for cost reduction and revenue enhancement, contributing to the overall financial health of the telecommunications company. My expertise in telco billing allows me to navigate complex billing structures and regulations while delivering reliable and transparent billing services to customers
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