Over the past five years, I've cultivated a comprehensive skill set within the BPO industry, beginning as a Customer Representative and progressing to roles of increasing responsibility. Transitioning from a SME/Buddy to a Quality Analyst and ultimately a Quality Team Lead, I've demonstrated proficiency in various facets of quality management. A notable highlight includes spearheading data analysis initiatives for the creation of actionable plans, effectively leading my team towards achieving optimal performance outcomes. My journey reflects a commitment to continuous growth and a proven track record of delivering results in a dynamic and fast-paced environment within the BPO sector.
Experience: 2 - 5 years
Being with the Quality department for more than 4 years has helped me greatly on acquiring different skillsets pertinent to quality analysis towards result driven actionable items.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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