Over the past five years, I've cultivated a comprehensive skill set within the BPO industry, beginning as a Customer Representative and progressing to roles of increasing responsibility. Transitioning from a SME/Buddy to a Quality Analyst and ultimately a Quality Team Lead, I've demonstrated proficiency in various facets of quality management. A notable highlight includes spearheading data analysis initiatives for the creation of actionable plans, effectively leading my team towards achieving optimal performance outcomes. My journey reflects a commitment to continuous growth and a proven track record of delivering results in a dynamic and fast-paced environment within the BPO sector.
Experience: 2 - 5 years
Being with the Quality department for more than 4 years has helped me greatly on acquiring different skillsets pertinent to quality analysis towards result driven actionable items.
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Eden Einav
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