Roberto

Virtual Assistant | WFM | Healthcare Scheduler | Data-driven

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Associates degree

Last Active

March 27th, 2025 (yesterday)

Member Since

June 5th, 2024

Profile Description

Excited to bring a strong background in workforce management, real-time analysis, and customer service to the world of virtual assistance. Experience in data analysis, scheduling, reporting, and team coordination has helped develop a keen eye for organization and efficiency.
With years in the BPO and operations industry, managing schedules, monitoring workflows, and optimizing team performance has become second nature. Now shifting that expertise to help businesses streamline administrative processes, organize data, and improve efficiency as a Virtual Assistant.
Always eager to learn, adapt, and contribute to a team’s success!
What I Can Do for You:? Administrative Support – Managing emails, calendars, scheduling, and document organization.? Workforce & Task Management – Creating schedules, tracking team productivity, and monitoring performance.? Data Entry & Reporting – Maintaining databases, compiling reports, and organizing data.? Real-Time Monitoring – Managing daily workflows to ensure efficiency and optimal task completion.? Customer & Client Support – Handling inquiries, resolving issues, and providing professional communication.
My Experience:???? Scheduler/Planner (Mar 2022 – Jul 2024) – Managed schedules, analyzed data, and optimized workforce planning.???? Real-Time Analyst (Aug 2018 – Feb 2022) – Monitored workflows, provided real-time support, and optimized service levels.???? Team Lead Intern (Jan 2018 – Mar 2018) – Supervised a team, ensured efficiency, and handled reporting.???? Customer Service Associate (Jul 2015 – Jul 2018) – Assisted customers, managed accounts, and resolved inquiries.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

works with clients who have complaints, orders, or require information about products/services purchased from the organization.

Customer Support » Healthcare

Experience: Less than 6 months

● Ensure patient appointments are scheduled accurately. ● Assist patients and caregivers over the phone with scheduling needs while providing friendly support. ● Work closely with providers and staff to maintain a smooth appointment process. ● Manage rescheduling, cancellations, and adjustments seamlessly.

Office and Administration » Calendar Management » Scheduling

Experience: 2 - 5 years

More than 2 years and counting as a Scheduler and Planner. We create and simulate effective plans for out agents to for better staffing and to make sure we have enough people to do the job. With this, we make sure that we put people at the right time and still give them a balance and not so stressful work schedule.

Other Skills

Office and Administration » Data Analytics

Experience: 2 - 5 years

Data analytics is part of my job as a former Real Time Analyst and now as a Scheduler and planner. Spent 4 years an RTA and 2 years and counting as a Scheduler and planner.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacolod, Negros Occidental

Tests Taken: IQ
Score: 101: DISC
Dominance: 27
Influence: 29
Steadiness: 32
Compliance: 12: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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