Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $6.36/hour ($560.00/month)

Bachelors degree

Last Active

October 4th, 2024 (today)

Member Since

June 4th, 2024

Profile Description

Your BPO experience sounds extensive and diverse! Here’s a polished summary that highlights your roles and skills effectively:
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**Professional Experience in BPO**
**AT&T**
*Technical Support Representative*
- Provided technical assistance to customers over the phone, performing basic troubleshooting and escalating unresolved issues for technician dispatch.
- Developed strong problem-solving skills and customer relationship management.
**Michaels**
*Customer Service Representative*
- Assisted customers through phone, email, and chat, focusing on order tracking and placement.
- Managed billing inquiries and disputes, ensuring accurate resolutions and enhancing customer satisfaction.
**NRMA**
*Customer Service Representative*
- Handled claims processing via email, chat, and phone, including logging claims and verifying policy coverage.
- Excelled in managing complex situations, such as vehicle collisions, requiring keen attention to detail and a thorough understanding of liability decisions.
- Cultivated strong communication skills to support customers effectively, even from a distance.
**Iron Mountain**
*Customer Service Representative*
- Assisted customers with record retrieval from storage via email, phone, and chat.
- Ensured accurate processing and delivery of requested records, maintaining high levels of customer service.