CSR | Technical Support | Process Mentor | Sales Advisor

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

February 21st, 2025 (yesterday)

Member Since

June 1st, 2024

Profile Description

I can't wait to work with you soon!

As someone deeply experienced in customer service, technical and sales support, process mentoring, and team leadership, I've learned the value of exceptional communication and problem-solving. In bustling environments, I thrive, driven by a commitment to delivering excellence in every customer interaction and nurturing strong teamwork. 

I'm excited to bring this dedication to your team, aiming not just to meet expectations, but to exceed them and contribute to your business's thriving success.                                                                                                                                                            I am prepared to offer you services as follows:
                                                                                                                                                          *Customer Service Phone and Email Support 
*Sales Support/Advisor (Inbound & Outbound) 
*Order Processing, Product Recommendations
*Escalations, Refunds, Complaints, Billing Analysis
*Process Mentoring 
*Team Management
*Attend meetings

Tools I am proficient with: 
*Salesforce, Atlas, Samson, Zendesk
*Slack, Skype, WhatsApp, RingCentral, Vonage, Avaya, Cisco  
*LinkedIn, Facebook, Instagram,  Tiktok 
*Teams, Zoom, Webex
*Outlook, Google Workspace
*ChatGPT, Grammarly, Quillbot       
*Canva (Basic)
*USPS, FedEx, UPS
*Vocaroo, Loom

Tools I am familiar with:
*Trello, Zendesk, Dialpad

Office Setup:
* HP 15 Windows 11 AMD Ryzen 5
* 19" Viewsonic (second monitor)
* 8GB RAM 512 SSD
* 200 Mbps High-Speed Internet
* 2 Hotspot Internet backup network
* Noise-cancelling Plantronics Headset                                                                                                                                                                                                                                              

I strongly believe in the saying "If you love what you do, you will be successful." I love to succeed, I embrace failure and always look forward to learning while enjoying my journey to helping teams and businesses prosper.