Virtual Assistant

I excel in managing administrative tasks, streamlining processes, and ensuring efficient operations to support business goals. My ability to handle multiple responsibilities with accuracy and professionalism makes me a valuable asset to any team. Key Achievements: Successfully managed calendar schedules, ensuring conflict-free appointments and meetings for busy professionals. Streamlined document preparation and data entry processes, reducing errors by [percentage] and improving turnaround times. Maintained accurate records of patient and client data using EMR systems such as Bizbox 8 and Arcus Air, achieving compliance with industry standards. Coordinated cross-functional communication between departments, enhancing collaboration and operational efficiency. Created detailed reports and summaries for management, enabling informed decision-making. Assisted with onboarding new employees by preparing necessary documentation and conducting training sessions. Supported e-commerce operations by maintaining product listings, tracking inventory, and managing order data through Shopify, Amazon, Ebay, Etsy Key Skills: Calendar and email management Data entry and document preparation Proficiency in tools like Microsoft Office, Google Workspace, and CRM systems EMR systems (Bizbox 8, Arcus Air) for healthcare operations E-commerce platforms and marketplace management (Trade Me, Shopify) Report generation and data analysis Strong organizational and time-management skills

I am an experienced customer service professional with over 6 years of expertise in email support across healthcare and e-commerce industries. I excel in handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. I have developed a strong ability to adapt to diverse customer needs, ensuring every interaction is handled with professionalism and care. Key Achievements: Healthcare: Successfully managed patient inquiries, appointment scheduling, and billing concerns via email, contributing to smoother clinic operations and improved patient satisfaction. Healthcare: Collaborated with medical staff to resolve time-sensitive issues, ensuring a 95% resolution rate within 24 hours. E-commerce: Resolved complex order issues, including refunds, replacements, and shipping inquiries, achieving a 98% customer satisfaction score (CSAT) in e-commerce support. E-commerce: Streamlined email response processes by creating detailed templates, reducing average response time by 30%. Maintained a high level of accuracy in customer records across CRM platforms, ensuring compliance with industry standards. Consistently exceeded SLA targets for email response time and resolution in both industries, contributing to overall business success. Received recognition from management for exceptional problem-solving skills and dedication to providing outstanding customer support. Key Skills: Email Support (Help Scout, Zendesk, or similar tools) Resolving customer inquiries and complaints professionally and efficiently Appointment scheduling and managing billing concerns (Healthcare) Order processing, refunds, and returns management (E-commerce) Developing and optimizing email templates CRM tools and accurate data management Meeting and exceeding SLA and CSAT targets

I help businesses streamline their operations, enhance customer satisfaction, and achieve their goals efficiently. Services I Offer: Email and calendar management Data entry and database organization Customer service and support (Email, Help Scout, Zendesk) E-commerce support (Product listing, inventory management, order processing) SOP creation and workflow optimization Research and report preparation Brand protection and marketplace monitoring (RedPoints) Tools proficiency: Microsoft Office, Google Workspace, CRM systems, EMR systems

I have successfully designed a wide range of materials, including social media graphics, posters, banners, product mockups, and eBooks. My designs are tailored to meet brand guidelines and capture the target audience's attention effectively. Key Highlights: Designed promotional materials that increased engagement on Facebook and Instagram pages with over [68K+ likes and 100K+ followers]. Created visually appealing eBook layouts, including a bestselling cookbook on Amazon. Produced creative designs for product packaging and marketing campaigns, enhancing brand visibility. Skilled in using tools like Canva, Adobe Photoshop, and Illustrator to develop high-quality designs efficiently. Collaborated with clients and cross-functional teams to conceptualize and deliver impactful designs aligned with business goals. Services I Offer: Social media graphic design (posts, banners, and ads) EBook layout and design Marketing materials (flyers, posters, brochures) Product packaging design and mockups Branding and logo design Canva template creation