Virtual Assistant - Admin work, Lead generation, and Appoint

• Help CEOs and Sales/Marketing Directors with lead acquisition and perform Total addressable market (TAM) Research by collecting and managing data and databases, and developing the data and results into a format easily representable to other employees, investors, and other researchers. • Conduct Competitive research to help CEOs and their business create a competitive advantage in the market by compiling data related to competitors’ products such as pricing, sales, and marketing or distribution methodology. • Summarizes and analyzes data; basing on research findings, provides recommendations on the next ideal customer profile to be explored. • Delivers reports and presentations of findings to management and/or executive leadership. • Successfully trained and supervised a team of 100 Lead Generator VAs while efficiently managing payroll for each member. • Designed and implemented a lead generation process, along with custom tools including Google Sheets, integrating formulas to guarantee data accuracy.

• Team Lead/Supervisor for Chat Support Team • Responsible for leading and supervising a team, as per the company's rules and regulations. • Maintain a record of the timely performance of employees and motivate them to achieve greater results. • Assign tasks/shifts to employees according to their skill sets. • Helped design appropriate training programs and coordinated with the Human Resource Department to hire and train qualified candidates. • Assist in the training and education of the workforce regarding proper work completion and adherence to company standards. • Regularly completed training with workforce to keep abreast of new products, services and policies. • Held briefings and meetings before and after work sessions to praise individuals and clarify areas where improvement is needed. • Maintained a positive and cooperative attitude with both customers and coworkers. • Managed multiple priorities and met my own and my team’s appointment/sales goals within a quota-driven environment. • Presented management with daily progress reports and documentation.