General Virtual Assistant | Customer Service Support| Administrator

Throughout my career, I have developed and honed strong administrative support skills in various professional roles. My experience includes: communication, document management, data entry management, project coordination, customer service, office operations, calendar management, event planning, technical proficiency, adaptability. These experiences have equipped me with a comprehensive skill set in administrative support, enabling me to effectively manage tasks, support teams, and contribute to the smooth operation of any organization.

Throughout my career, I have developed strong communication skills that have been essential in various professional roles. My experience includes: customer service, interpersonal communication, written communication, verbal communication, conflict resolution, cross-functional collaboration, client and stakeholder engagement, feedback and improvement and technical proficiency. These experiences have enabled me to develop and refine my communication skills, making me adept at conveying information clearly, building strong relationships, and contributing to the overall success of the organization.

During my nearly two years in the corporate world, I have honed my bookkeeping skills extensively. Utilizing MS Excel, I have developed proficiency in managing and organizing financial data, creating detailed spreadsheets for tracking expenses, revenues, and budgets, and generating comprehensive financial reports. My experience includes leveraging Excel's advanced functions and formulas to streamline data analysis and ensure accuracy. Additionally, I have gained practical experience in filing for the Bureau of Internal Revenue (BIR). This involves preparing and submitting accurate tax documents, ensuring compliance with tax regulations, and managing deadlines effectively. My role has required meticulous attention to detail, strong organizational skills, and a thorough understanding of tax laws and filing procedures. This combination of Excel proficiency and BIR filing experience has equipped me with a solid foundation in corporate bookkeeping.

In my role in social media management, I developed a strong skill set in creating, curating, and managing content across various social media platforms. I was responsible for crafting engaging posts, monitoring social media trends, and analyzing engagement metrics to optimize content strategy. My duties included scheduling posts, responding to follower interactions, and running targeted advertising campaigns to increase brand awareness and engagement. Additionally, I utilized social media management tools to track performance and generate reports, allowing for data-driven decisions to enhance our social media presence. This experience sharpened my communication skills, creativity, and ability to adapt to the fast-paced nature of digital marketing.

Been using Salesforce for 6 months to email customers for sending documents and assist with their concerns. Monitor open, onhold and pending tickets need to be resolved.

With my experience using Zendesk, a leading customer service and engagement platform. My skills with Zendesk include: ticket management, knowledge base management, automation and workflow optimization, reporting and analytics, CRM integration, customer relationship management. With these skills, I am well-equipped to leverage Zendesk to enhance customer support operations, improve response times, and deliver exceptional customer service.

In my experience, I have cultivated strong leadership skills that have enabled me to effectively guide and support teams towards achieving their goals. Key aspects of my leadership abilities include: communication, team building, delegation, motivation and support, problem-solving, strategic vision, adaptability and mentorship. These leadership skills have enabled me to effectively manage teams, drive performance, and achieve successful outcomes in various projects and initiatives.