Client Service & Hospitality Coordinator

Overview

Looking for full-time work (9 hours/day)

at $3.03/hour ($600.02/month)

High school diploma

Last Active

April 2nd, 2025 (6 days ago)

Member Since

May 18th, 2024

Profile Description

Customer Service Representative | Co-Host & Hospitality Coordinator

With over 3 years of experience in the BPO industry and a solid background in hospitality, I bring a unique combination of skills that include delivering exceptional customer service, managing travel-related transactions, and overseeing guest experiences in the Airbnb space. I have worked extensively with Upgrade to see actual info, assisting customers with booking, canceling, and modifying hotel and flight reservations. 

Additionally, I have experience handling unauthorized financial transactions, reporting fraud, and managing financial documentation such as cash flow statements and bookkeeping functions with third-party providers. 

As an Airbnb Co-Host and Hospitality Coordinator, I have a deep understanding of guest needs and the importance of providing seamless, personalized experiences. My responsibilities include managing bookings, coordinating guest check-ins and check-outs, resolving issues, ensuring high-quality communication, and maintaining a welcoming environment for guests.

Skills & Experience: 
-Customer Service Excellence: Over 3 years of BPO experience in providing comprehensive support for hotel bookings, flight changes, and cancellations, as well as handling financial transactions and fraud reporting.
-Co-Hosting Expertise: Proven experience as an Airbnb Co-Host, handling guest relations, managing reservations, and ensuring smooth guest experiences throughout their stay.
-Hospitality Coordination: Coordination of guest check-ins, check-outs, and ensuring all guest needs are met for a pleasant experience.
-Fraud Detection & Financial Reporting: Experience reporting unauthorized financial transactions, overseeing bookkeeping functions, and preparing financial statements for third-party providers.
-Multitasking & Problem Solving: Ability to manage multiple tasks at once, respond to customer inquiries, and resolve issues efficiently.
-Clear Communication & Conflict Resolution: Strong communication skills in managing both inbound and outbound calls, addressing customer complaints, and ensuring satisfaction.

I am currently seeking new opportunities to leverage my diverse experience in customer service, hospitality, and co-hosting to provide outstanding support and ensure the best possible experiences for guests and customers.