Customer Service Representative

Answered incoming communications from customers with regards to the issues with their orders Managed multi-channel communication, including simultaneous handling of chats, emails, and calls within a blended account environment. Utilized dynamic prioritization to address customer inquiries promptly and effectively, accomodating various communication preferences and channels. Facilitated conflict resolution and negotiated agreements among customers while ensuring alignment with company policies and objectives Managed a high volume of 50-80 chats, emails, and calls efficiently within each 8-hour shift.

With extensive experience in ecommerce customer support across food delivery, retail, and healthcare accounts, I excel in managing customer inquiries, resolving issues, and enhancing satisfaction. I’m proficient with various ecommerce platforms and CRM tools, skilled in both written and verbal communication, and adept at problem-solving. My background includes handling high volumes of support requests, troubleshooting order and product issues, and contributing to process improvements. I’m also experienced in collaborating with teams and training new staff to ensure consistent, high-quality customer service.

Managed multi-channel communication, including simultaneous handling of chats, emails, and calls within a blended account environment. Utilized dynamic prioritization to address customer inquiries promptly and effectively, accommodating various communication preferences and channels. Facilitated conflict resolution and negotiated agreements among customers that while ensuring alignment with company policies and objectives. Managed a high volume of 50-80 chats, emails, and calls efficiently within each 8-hour shift.

Answered incoming communications from customers with regard to the issues with their orders. Managed multi-channel communication, including simultaneous handling of chats, emails, and calls within a blended account environment. Utilized dynamic prioritization to address customer inquiries promptly and effectively, accommodating various communication preferences and channels. Facilitated conflict resolution and negotiated agreements among customers while ensuring alignment with company policies and objectives. Managed a high volume of 50-80 chats, emails, and calls efficiently within each 8-hour shift.

Respond to inquiries with active listening, identifying additional needs, and supporting any upgrades in products and services. Addressing inquiries about order statuses, and resolving issues such as missing, undelivered, or incorrect items. Worked closely with various courier companies to coordinate solutions, ensuring seamless support and satisfaction.

Conducted thorough research to provide tailored solutions to customers, effectively resolving their issues and providing additional assistance as needed. Responded promptly to incoming communications from customers and medical providers, including physicians and pharmacists, addressing inquiries related to prescriptions and vaccination.

Respond to inquiries with active listening, identifying additional needs, and supporting any upgrades in products and services. Addressing inquiries about order statuses, and resolving issues such as missing, undelivered, or incorrect items. Worked closely with various courier companies to coordinate solutions, ensuring seamless support and satisfaction. Responded promptly to incoming communications from customers and medical providers, including physicians and pharmacists, addressing inquiries related to prescriptions and vaccination.

Managed multi-channel communication, including simultaneous handling of chats, emails, and calls within a blended account environment. Utilized dynamic prioritization to address customer inquiries promptly and effectively, accommodating various communication preferences and channels. Facilitated conflict resolution and negotiated agreements among customers that while ensuring alignment with company policies and objectives. Managed a high volume of 50-80 chats, emails, and calls efficiently within each 8-hour shift.