Virtual Assistant

With my previous organizations and my 16 years of working experience, e-mail was very useful as it was the way to communicate with everybody on a daily basis. I can say that I am proficient enough to handle sending and receiving e-mails.

• Responsible for all the activities connected to Client/Patient service of Corporate Medical Check-up clients to achieve an optimum Client/Patient satisfaction. • Point of contact to all the corporate clients and is responsible for effective communication to maintain good relation with clients. • To monitor the Corporate Medical Check-up Department and ensure all contract of corporate clients are provided on time for quality service. • Responsible to coordinate with Operations Assistant Manager and IT to update the CMC agreed package tariffs in the system. • Supervised the Billing Executives, Customer Care Executives and Transcriptionists of CMC team to ensure that the systems and protocols are implemented and performance standards are met. • Helps in preparing the reports and ensures that the reports will be delivered within agreed time as per the contract. • Prepares patients’ files for medical tests and ensures the smooth flow for the test’s procedures. • Prepares daily statistics reports and monthly Key Performance Indicator reports of the department. • Assists and guides VIP patients when needed. • Does other works as per Assistant Manager’s instructions.

• Reconciled cash reports with daily sales, prepared deposit papers, and conducted monthly bank reconciliations • Prepared journal entries (if needed) books of accounts schedules such as Cash-in-Bank, Cash-on-Hand and Accounts Payable • Monitored the outstanding checks every month and prepared monthly Accounts Payable Aging Report • Audited the area branches from time to time, or as needed • Assisted/served as back-up for the Accounts Receivable/Payable staff

• Prepared disbursement vouchers for payments, payroll, and audited petty cash funds • Audited and classified expenses issued debit/credit memos, and verified invoices for accuracy.

• Accepts and processes all customers’ transaction e. i. Money Remittance, Cargoes and Bills Payments. • Checks and packs properly customers’ packages. • Deposits accepted monies for the day. • Entertains customers’ inquiries and complaints and does necessary actions as soon as possible. • Prepares all necessary reports at the end of the day (Daily Collection Report, Daily Sales Report, Daily Activity Report and Cash Management System Report). • Prepares the Daily Sales Report Summary (DSRS) of the team and sends it to the Accounting Department. • Monitors if monthly targets of the team were achieved. • Prepares other related reports as needed. • Handles the Petty Cash Fund (PCF) of the team. • Checks the correctness and verifies the validity of Official Receipts presented for payment. • Consolidates the Petty Cash Voucher (PCV) for the month and prepares the Petty Cash Fund Summary (PCFS) and dispatches to the Accounting Department for Payable Disbursement Vouchers (PDV) preparation. • Segregates Official Receipts for each client. • Totals the amount for the services incurred by each client for the month and encodes in the Solomon Program. • Prepares Statement of Accounts (SOA) for each client. • Follows-up for the payment of the served SOA. • Prepares Collection Report on a monthly basis. • Entertains clients’ inquiries and complaints and does necessary actions as soon as possible. • Checks the attendance of each co-associate every day. • Monitors and checks the Vacation Leave (VL) and Sick Leave (SL) of each co-associate. • Prepares the Periodic Report on a monthly basis or as needed.

• Registered incoming patients (identified to which Medical Speciality they will visit), verified their identification and insurance, and collected payments • Billed for lab tests and other procedures as per treating doctor’ request • Handled patient queries and phone calls • Ensured all cash transactions matched the cash report summary

As a part of the Accounting Department with my previous organization, I was tasked to assist/serve as back-up to the Accounts Receivable Staff whenever it's needed.

As a part of the Accounting, Billing and Medical Check-up Departments with my previous organizations, Microsoft Excel was always included in my everyday routine, so I can say that I am proficient enough to use it.