Virtual Assistant

With over five years of dedicated experience in customer email support, I have honed my skills in providing timely and effective assistance to customers through written communication channels. I've developed a deep understanding of customer needs and preferences, allowing me to craft personalized responses that address their inquiries, concerns, and feedback with professionalism and empathy.

I've cultivated extensive expertise in providing exceptional customer service through live chat support. Through countless interactions with customers, I've developed strong communication skills and a knack for quickly understanding and addressing their needs in real-time. I excel in multitasking, managing multiple chat conversations simultaneously while ensuring each customer receives timely and personalized assistance.

Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment.

Though my experience in customer phone support spans less than six months, I've quickly adapted to the dynamic nature of this role. In this time, I've developed strong verbal communication skills, allowing me to effectively engage with customers over the phone. I've learned to listen actively, empathize with customers' concerns, and provide clear and concise solutions to their inquiries.

Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.

Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information.

I have recently begun my journey into bookkeeping with QuickBooks and I've gained valuable hands-on experience in navigating the software's interface and performing bookkeeping tasks. Through my training and practical application, I've developed proficiency in data entry, reconciling accounts, and generating financial reports using QuickBooks.