Customer Service Associate and General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

September 30th, 2024 (yesterday)

Member Since

May 16th, 2024

Profile Description

Hello!

Are you looking for motivated, reliable, and hardworking individual? You got one here! 

I am an Administrative Professional with a proven 11-plus-years track record of excellence in diverse industry (Business Process Outsourcing, HR Management, Quality Assurance, and School Management), I aim to become someone who can make my client’s business grow with excellence. Be assured that as my client, I will prioritize a data-driven approach, ensuring continuous refine strategies to optimize engagement, provide tangible results, and maximizing your Return of Investment. 

I understand that acknowledging my clients with their needs, and giving them the right solution in an excellent manner is a way to make them a happy camper who will keep coming back for more!

WORK EXPERIENCES:
Level 3 Technical/Customer Service Associate 
VXI Global Holdings B.V
Davao City Philippines
October 11, 2018 – May 17, 2024

• Help customers on fixing their technical issues that has to do with the product we provided and processed some of their billings.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed complaints with calm, clear communication and problem-solving.
• Exceeded goals through effective prioritization and consistent work ethic.

TeaUpgrade to see actual infomber/Customer Service Representative
Kuwait-Americana Food Company, United Arab Emirates
June 27, 2016-June 27, 2018

• Enthusiastic in nature and with exceptional etiquette in answering telephone calls.
• Highly skilled and experienced when it comes to customer service, providing and resolving guest problem in most friendly manner.
• Focus at work and pushing my best skill at suggestive selling which promotes unknown products that add on sales profit.
• Collaborated with teaUpgrade to see actual infombers to achieve target results.

Administrative Assistant (Record Section/Registrar’s Office)
Lebak Legislated National High School
November 2, 2014-September 30,2015

• Prepared important documents such as Transcript of Records for the alumni, students and other clients.
• Worked hand on hand with the principal and other non-teaching staff in providing detailed administrative and procedural processes to improve accuracy and efficiency of administrative systems and documents.
• Substitute MAPEH and Science teacher 
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.

Receptionist (Human Resource Department)
Globalwear Mfg. Inc.| Sportscity International, Lapu-Lapu, Cebu
February 1, 2014-May 15,2014

• Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
• Coordinated with other departments such as accounting departments for billings and refunds, to purchasing department for the company supplies both local and international.
• Directed clerical tasks, including copying, faxing and file management.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.

Quality Controller (Quality Assurance Department)
Globalwear Manufacturing Inc.| Sportscity International
September 2, 2013-January 31, 2014

• Performed inspections and standardized tests on product samples to assess compliance with tolerances.
• Assisted in investigations to address non-conformances or customer complaints and devised timely solutions.
• Checked production performance to guarantee compliance with process standards.
• Carried out product tests and thorough independent final inspection of finished work.

I love making customer happy and satisfied on the services that they are paying for. I am goal-driven that meets daily targets and expectations. Allow me to provide a seamless job and grow your business with me at the helm. I always go above and beyond. Hence, if you are looking for an expert, let us keep in touch and message me!