Service Desk Engineer

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Associates degree

Last Active

March 19th, 2025 (6 days ago)

Member Since

May 15th, 2024

Profile Description

Throughout my career, I have worked closely with clients to resolve technical issues and ensure seamless system functionality. My proficiency in diagnosing and troubleshooting hardware and software issues has enabled me to provide efficient solutions to end users, minimizing downtime and improving overall productivity. Additionally, I have hands-on experience with VPN setup and support, ensuring secure remote access for users, which I understand is a key component of modern IT environments.Some key highlights of my experience include:Managing and troubleshooting Microsoft Office 365 and Azure environments, assisting clients with migrations, user management, and resolving any issues related to these platforms.
Performing regular backups and ensuring data integrity, along with handling server patching to maintain optimal system performance and security.Providing exceptional customer service by responding to user requests, analyzing technical issues, and delivering clear and timely resolutions.Ensuring seamless VPN setup and troubleshooting, allowing users to securely access corporate networks remotely.