Executive Assistant

• Provided solutions to customers by identifying problems, researching answers, and guide them to increase level of customer experience. • Processed customer’s account changes and catered billing concerns. • Assisted with troubleshooting of customer’s device and network problems. •Experience in telecommunications account and logistics

In my previous role, I managed inbox and correspondence, ensuring timely responses and prioritization of important emails. I scheduled meetings, handled travel arrangements, and maintained detailed itineraries for maximum efficiency. I also organized and maintained CRM systems and contact databases to support business relationships. Additionally, I conducted outreach to potential investment and M&A opportunities, taking a proactive approach to business growth. My responsibilities included creating marketing materials and presentations to facilitate both internal and external communications, as well as conducting market research and competitive analysis to support strategic decision-making. I coordinated personal and family schedules to ensure smooth day-to-day operations and tracked expenses, requested reimbursements, and maintained accurate financial documentation for both business and personal transactions.

• Evaluated and monitored interactions between agents and customers. • Identify call drivers impacting site’s performance and shared data to the operations • Did feedback sessions to agents to reinforce operations action plan.

• Evaluated agent behaviors to identify impacting strengths, opportunities for performance development and recommend/implement solutions. • Conducted one-on-one scorecard coaching and feedback sessions to communicate about KPM and KPI goals, reality: reinforcement and redirection, root-cause, conduct activity and action planning