Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Associates degree
Last Active
December 23rd, 2024 (9 days ago)
Member Since
May 14th, 2024
Profile Description
As a TL
April 2022-April 2024
Managed a team of 20 customer service agents to deliver excellent support to clients in the financial industry.
Created and executed strategies to enhance performance, leading to a 30?crease in average handling time and a 20% boost in customer satisfaction ratings.
Provided consistent coaching and evaluations to aid tea
Worked closely with senior leadership to pinpoint operational inefficiencies and introduce remedies for improved efficiency and client contentment.
As an agent
May 2018 - March 2020
Offered frontline assistance to clients within the telecommunications sector by addressing queries, resolving issues, and offering tailored solutions.
Maintained a track record of meeting or surpassing performance goals, such as quality assurance standards, customer satisfaction ratings, and service level commitments.
Showcased flexibility and perseverance when managing a substantial volume of incoming calls and adjusting to evolving business needs.
Recognized by superiors and customers through numerous commendations for exceptional performance and commitment to providing top-tier customer service.
Top Skills
Office and Administration » Time Managment
Experience: 2 - 5 years
Skilled at prioritizing tasks, managing competing priorities, and meeting deadlines in a fast-paced environment
Other Skills
Office and Administration » Communication
Experience: 1 - 2 years
Strong interpersonal and communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Experienced in leading and motivating teams to achieve targets and deliver exceptional service.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- QUEZON CITY, METRO MANILA
- Tests Taken
- IQ
- Score: 99
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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