Sheryl

EXPERIENCED Customer Service Representative

70 ID PROOF
Verified
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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

High school diploma

Last Active

March 24th, 2025 (2 days ago)

Member Since

May 9th, 2024

Profile Description

Hello, I'm Upgrade to see actual info,  a dedicated professional with over 6 years of combined experience in the BPO industry and the blockchain sector. I have spent 3.5 years honing my skills in customer service and communication in a fast-paced BPO environment, followed by 2.5 years as an Account Manager and Community Moderator in a dynamic blockchain company.

Key Skills and Expertise:
- Customer Service: Proficient in handling customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Account Management: Experienced in managing client relationships, providing strategic insights, and driving client success.
- Community Moderation: Skilled in engaging and moderating online communities, fostering positive interactions, and managing community dynamics.
- Project Management: Efficient in organizing tasks, meeting deadlines, and coordinating with cross-functional teams.
- Technical Proficiency: Adept in using CRM software, social media platforms, and community management tools.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Forum Community Moderation

Experience: 2 - 5 years

Moderate and engage the community on different social media platforms like Telegram and Discord server

Other Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Office and Administration » Microsoft Word

Experience: 2 - 5 years

Office and Administration » Google Suite

Experience: 2 - 5 years

Basic Information

Age
25
Gender
Female
Website
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Address
Mabalacat, Pampanga
Tests Taken
IQ
Score:  115
DISC
Dominance: 26
Influence: 9
Steadiness: 37
Compliance: 28
English
C2(Advanced/Mastery)
Government ID
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