I am an experienced IT Professional with almost 6 years of experience in the field.
My background includes working in various roles such as Customer service and Service Desk Analyst.
I have gained expertise in a wide range of technologies and methodologies including Active Directory, Microsoft 365 Exchange Administration, Microsoft Intune, Azure Active Directory knowledge, Microsoft 365 Application and some basic to intermediate skills with the help of my colleagues, managers, and trainers in my workplace.
Hardworking and dedicated to assigned tasks will provide the best and maximum results or exceed objectives.
Willingness to learn new sets of skills and is open to being coached/mentored by peers.
Experience: 2 - 5 years
I've been working with Microsoft Administrator tools ever since I started as a service desk till now. I have the intermediate skills that can be helpful to a team and provide the success that clients needs.
Experience: 2 - 5 years
I've used active directories from Service Desk (L1) to IT Support Technician (L2). I am creating and archiving user accounts and devices, providing security access. Performing troubleshooting steps inside RDP and accessing Microsoft Azure AD / Microsoft Administrator for email and mailbox access.
Experience: 1 - 2 years
Using IT Glue for technical documentation can help the team provide resolution to top call drivers or top concerns to clients. A guide that is easy to read and understand.
Experience: 2 - 5 years
I've been working with Windows systems since I started my journey in IT. From performing troubleshooting steps to reinstalling the Operating system for a fresh start. Performing the OOBE and profile setup for the client.
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