Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
October 19th, 2024 (21 days ago)
Member Since
May 5th, 2024
Profile Description
With 6 years of experience in the BPO industry, I have developed expertise in Customer Service, Sales, Technical Support, and Workforce Analysis. I am skilled in using Go High-Level to manage funnels and payment integrations. I have a proven track record of enhancing customer satisfaction, resolving technical issues, driving sales through upselling, and improving workforce productivity.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
In my previous role as an advanced Technical Support Representative for DirecTV, AT&T, and Century Link, I managed a high volume of customer interactions. I also developed strong problem-solving abilities and technical troubleshooting skills and professionally diagnosed customers’ devices with a quick and efficient resolution.
Customer Support » Sales Support
Experience: 6 months - 1 year
In my experience as a Sales Associate, I have developed techniques to uncover customers' needs to position the best recommendation for sale and upsell as needed through client relationship management.
Customer Support » Customer Service
Experience: 2 - 5 years
As a Customer Service Expert, I focused on developing relationships with the customers to achieve and exceed customer satisfaction by answering inquiries, resolving issues, providing information about their accounts, resolving billing inquiries, and ensuring a positive customer experience to get better results of high customer satisfaction ratings monthly.
Other Skills
Marketing » GoHighLevel
Experience: Less than 6 months
I have a basic knowledge of Go high level for creating funnels, snapshots, automation and integration of payments.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 23
- Influence: 8
- Steadiness: 47
- Compliance: 22
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
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Small Shop Dreams to Amazon Realities: Hershe’s Story
Hershe Fe Saloma is a rockstar Online Filipino Specialist Santo Tomas City, Batangas! She's a content maestro -- creating courses, emails, scripts, and more.
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