Hotel Reservation Specialist/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

September 3rd, 2016

Profile Description

I have been in the Customer Service industry for over 15 years now. Where my field of expertise is Customer Service and Sales Reservations. I have spent 8 years of my working experience working at Intercontinental Hotels Group doing Hotel Reservations. My passion for providing excellent customer service leads me to become one of the top Hotel Reservation specialists in Manila Center and gave me an opportunity to train in Orlando, Florida USA last 2011. As a Customer Service Associate, I am managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers and Identifying and assessing customers’ needs to achieve satisfaction.As a Data Entry Professional & Support Specialist in a Travel Industry account. Where I create flight and hotel bookings and insurance for visa support documents purposes of our clients per order. I also answer inquiries and questions about our services and process cancellation and refund request of our clients through emails and Upgrade to see actual info's a day-to-day job, where we filled the customer orders, track and report to the management. I can say that whatever workplace I have been to, it doesn't matter because it is the character that I possess, the experiences and skills that I have which I am very much willing to share and be able to join your company's advocacy in providing excellent customer satisfaction. Please see below for the complete list of companies I've worked with:Office based job: - Provider Resolution Specialist Level 3 - for almost 2 years (UHG - Healthcare Provider)- Reservation Sales Specialist for 8 years (InterContinental Hotels Group - Hotel Reservation)- Customer Service Associate for 1 year  (US Airways - Airline Account)- Customer Service Associate for 1 year (Globe Telecom)Home based client:- Tele Sales Executive - for 2 years (Success Resources UK)- Data Entry Professional & Support Specialist in a Travel Industry account - 2017 to presentTASKS:Travel - Responsibilities- Tools (Sabre)- Booking flights, hotel, insurance & travel guide- Pricing, ticketing, miles booking, complex booking- Phone, chat and email support- Client retention- Website navigation- Deleting of queue, & other Administrative tasks others:- Cold call- Administrative Tasks ( email, chat support)- Telemarketing- We Research, Data entry- Travel Consultant- General Virtual Assistant- Appointment setting