E-commerce Operations Specialist

• Data Optimization: Ensuring that all product data in your feed is accurate, complete, and up-to-date. • Feed Formatting: Different platforms have different feed requirements. I ensure that the feed is formatted correctly according to the specifications of the platform the client is using. This ensures that the products are displayed properly and that we are taking full advantage of each platform's features. • Dynamic Product Ads: Utilize dynamic product ads to automatically show the most relevant products to audience based on their browsing behavior or past purchases. This personalized approach can increase engagement and conversion rates. • A/B Testing: Experiment with different elements of the client’s feed, such as product titles, descriptions, and images, to see what resonates best with the audience. • Continuous Improvement: Feed optimization is an ongoing process. Continuously review and refine the strategy based on performance data, market trends, and changes in platform algorithms to stay competitive and maximize results.

Effectively interact with customers via email and phone to provide solutions leading to the highest level of customer satisfaction. • Provide input to improve customer data processing processes. • Provide Technical Support for the Customer Care Web Portal, including troubleshooting and helping customers with their website profile. Validate any issues that internal or external users report regarding website functionality. Open tickets with the IS team for validated issues and manage resolution of that ticket. Keep customers updated on their issue. Escalate when necessary. • Work with Maintenance teams to resolve support entitlement issues for customers. • Communicate (email and telephone) with customers on a regular basis regarding Non Product Technical issues. • Troubleshot issues related to feed submission and integration, implementing effective solutions to minimize disruptions.