Dee

Email Support |Admin Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

March 10th, 2025 (yesterday)

Member Since

April 23rd, 2024

Profile Description

For five years, I worked as an email support agent, initially supporting sellers in an e-commerce account. After six months, I was promoted to a subject matter expert (SME) role, where I not only guided and assisted agents but also helped manage the ticket queue, especially during high-volume periods. My responsibilities included providing detailed support on seller issues while ensuring timely responses and efficient resolution of cases.
Following my experience in e-commerce, I transitioned to an email support role for a financial technology account. Using Salesforce, I handled account-specific inquiries from customers and users, addressing their concerns with accuracy and professionalism, all while maintaining a focus on customer satisfaction and compliance with company policies.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Other Skills

Office and Administration » Administrative Support

Experience: 6 months - 1 year

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: Malabon, Metro Manila

Tests Taken: IQ
Score: 102: DISC
Dominance: 7
Influence: 10
Steadiness: 43
Compliance: 40: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”