Customer Service & Tech Support Team Manager

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

August 7th, 2024 (101 days ago)

Member Since

April 22nd, 2024

Profile Description

Reliable and trusted supervisor well versed in call center environment with over 2
years of experience and over 8 years as a Technical and Customer Service
Representative. Implementing production procedure and lean practices to increase
efficiency. Seeking to drive performance, provide expert leadership and customer
engagement.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

Provide best Customer Service experience and displays expertise in difficult situation.

Customer Support » Technical Support

Experience: 2 - 5 years

Assist customers with the troubleshooting for a specific devices that includes security and multiple applications.

Office and Administration » Team Leadership

Experience: 2 - 5 years

For three years, I led a customer service and technical support team dedicated to delivering exceptional customer experiences. My responsibilities included coaching team members, conducting quality assurance reviews of customer calls, and leveraging strong problem-solving skills to address customer issues effectively.