Executive Virtual Assistant |Customer Service I Receptionist

Overview

Looking for full-time work (8 hours/day)

at $6.30/hour ($1,108.80/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 1st, 2025 (today)

Member Since

April 21st, 2024

Profile Description

***Email Management***
--Filtered and managed email communications, flagging phishing emails and moving clickbait links to spam.
--Organized both business and personal inboxes, handling hundreds of emails daily.
--Conducted inbox management at the start and end of each shift to maintain organization.
--Provided timely responses on behalf of the client, maintaining their professional tone.
--Prepared end-of-day reports summarizing key email activities.
***Calendar Management***
--Maintained the CEO’s daily schedule, ensuring appointments and events were conflict-free.
--Updated, revised, and canceled calendar entries for optimal time management.
--Organized both business and personal calendars to avoid overlapping events.
--Provided daily and weekly schedule reminders to keep the CEO on track.
--Ensured milestones, birthdays, and other important events were added to personal calendars.
**Business and Personal Purchases**
--Managed personal Amazon transactions, including ordering, tracking, and processing refunds.
--Processed credit card payments for home improvements, hotels, flights, and other purchases.
--Maintained detailed expense spreadsheets for accurate financial tracking.
***Travel Coordination***
--Arranged flights, accommodations, and transportation for seamless travel experiences.
--Noted and adhered to the CEO’s preferences for airlines, seats, dates, and timings.
***Service Coordination***
--Scheduled weekly office cleaning services to maintain a clean workspace.
--Coordinated additional services, including landscaping, massage, haircuts, dental, therapy, and pet appointments.
***Meeting Coordination***
--Scheduled and arranged meeting rooms for podcasts, studies, coaching sessions, and business meetings.
--Managed all logistics to ensure smooth execution of weekly meetings.Process Improvement Research
--Conducted research on new tools and systems to enhance business operations and growth.
***Weekly Scheduling***
--Designed structured weekly schedules using Google Calendar to optimize productivity.
--Implemented daily routines to ensure the CEO’s focus and efficiency.
***Gift Management***
--Organized and sent personalized gifts to clients and partners, strengthening relationships through thoughtful gestures.
***Document Management***
--Demonstrated proficiency with Google Workspace tools (Sheets, Docs, and Drive).
--Managed personal and real estate administrative tasks, including budgeting, contact lists, and client documentation.
***Social Media Engagement***
--Monitored and responded to messages and comments on social media platforms to enhance engagement.
--Assisted with Canva carousel editing to create visually appealing posts.
***Lead Generation***
--Utilized automation tools to send up to 3,000 monthly lead-generation emails.
--Tracked engagement metrics through analytics for performance evaluation.
--Manually crafted and sent personalized emails as needed.
***Real Estate Data Management***
--Extracted and organized data from real estate software to support lead-generation efforts.
--Managed fully executed contracts, contractor network lists, and project management documents.
--Tracked timelines and stored essential documents in Google Drive for easy access.
***Portfolio Editing***
--Conducted basic Canva editing for before-and-after photos of acquired properties.
--Prepared visually compelling presentations for the company’s real estate portfolio to showcase projects effectively.
***Appointment Scheduling***
--Managed client appointments, ensuring optimized schedules with no conflicts.
--Handled phone reservations with friendly and professional assistance.
--Sent reminders and confirmations to clients for upcoming appointments.
***Customer Service***
--Greeted clients upon arrival, ensuring a positive first impression.
--Addressed client needs, concerns, and feedback professionally, forwarding complaints to the Salon Coordinator.
--Assisted clients with rescheduling appointments over the phone.
***Service Coordination***
--Assisted in managing salon services, ensuring all staff were informed about schedules and special client requests.
--Monitored salon flow to ensure timely service delivery and reduce wait times.
***Client Database Management***
--Maintained organized records of client information, preferences, and service history.
--Ensured accurate and up-to-date client data in the salon’s management system.
***Communication***
--Acted as a liaison between salon clients and staff, ensuring clear and efficient communication.
***Team Support***
--Provided administrative support to the salon team, including managing staff schedules and time-offs.