Experienced Customer Service Representative and Subject Matter Expert for 7 years optimizing productivity, efficiency and service quality. Results-driven, skilled Subject Matter Expert (SME) for QuickBooks focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. Dedicated leader with demonstrated ability to train, manage and motivate tea
Experience: 5 - 10 years
Was a subject matter expert for QuickBooks assisting frontline agents in providing solutions to QuickBooks consumers' concern in a timely manner.
Experience: 6 months - 1 year
Provides technical support to QuickBooks consumers such as assisting them installing the program, troubleshooting program errors and reporting any ongoing issues about the product.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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