I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated, versatile, trustworthy and a great manager of time, I learn swiftly and I have a strong analytical skills.
I have a two-year tenure in the BPO industry, I began as a Customer Service Representative, assisting clients with travel plans, including booking flights and addressing concerns. After six months, I advanced to a support role, managing schedules, handling
I embarked on my freelancing journey nine months ago, engaging into cold calling initiatives. Through this pursuit, I consistently surpassed quotas, demonstrating robust communication and persuasive skills, which translated into tangible outcomes.
Experience: 2 - 5 years
I possess over two years of experience in the Business Process Outsourcing (BPO) industry, specifically as a Customer Service Representative. Within this role, I specialized in handling travel accounts, where I assisted customers with booking, modifying, and canceling reservations. Beyond managing their itinerary, I took pride in providing personalized support to help clients plan their vacations, ensuring they enjoyed the best possible experience during their holiday.
Experience: 6 months - 1 year
My first client as a Virtual Assistant was a Travel platform. I mainly reached out to potential clients and promoted our services through cold calls. It was tough at first, but I persisted and adapted. With time, I improved my selling skills and consistently exceeded weekly quotas. This experience showed my ability to succeed in sales.
Experience: 6 months - 1 year
Besides writing emails, I also tracked my coworkers' stats. This helped me practice collecting and analyzing data accurately. By doing this, we could see who needed help improving and offer support where it was needed.
Experience: 6 months - 1 year
After six months of being a customer service representative, I was promoted to a support role. In addition to handling calls, I began managing my colleagues' schedules, ensuring a balanced workload and sending administrative emails to supervisors and clients. I also facilitated leave requests and other administrative tasks. This role required a blend of organization, communication, and attention to detail.
Experience: 6 months - 1 year
In my role as Sales Support, I schedule appointments for clients interested in our services. Using my communication skills and attention to detail, I ensure their schedules are accommodated. I've also improved my listening and time management skills to prevent conflicts and provide excellent service.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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