I bring over five years of call center experience specializing in customer service, with a proven track record of effectively addressing customer concerns. My role has equipped me with the skills needed to handle diverse issues promptly and courteously, regardless of the customer's demeanor.
Customer satisfaction is paramount to me, and I believe in providing tailored solutions that leave them feeling valued and content. Witnessing returning customers is a testament to excellent service, which I find fulfilling and enjoyable.
I am adept at communication via phone,
Beyond my professional experience, I hold a degree in finance management, offering insights into financial products. I pride myself on being independent, resourceful, and a dependable team player.
I am eager to bring my enthusiasm, friendliness, and willingness to learn to your team. Thank you for considering my application, and I am excited about the opportunity to contribute to your company.
Experience: 2 - 5 years
Experienced over three years in the dynamic realm of customer service, I have honed my skills in efficiently resolving customer complaints while delivering exceptional service. In my previous role as a Wish customer support specialist, I managed a diverse array of customer inquiries via phone, email, and online chat platforms. Through my efforts, I achieved an impressive 85% success rate in resolving customer complaints, demonstrating my ability to navigate complex issues with finesse. My proficiency extends to various customer service software platforms, with expertise in tools such as Twilio and Zendesk. Additionally, I am well-versed in the Microsoft Office suite, including Excel and Word, enabling me to streamline administrative tasks and enhance operational efficiency. As a motivated and results-oriented individual, I take great pride in exceeding customer expectations and am committed to understanding their unique needs. My passion for customer satisfaction drives me to think innovatively and devise creative solutions to challenges.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.