Celso

Phone Support/Email Support/Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

June 22nd, 2024 (11 days ago)

Member Since

April 16th, 2024

Profile Description

I bring over five years of call center experience specializing in customer service, with a proven track record of effectively addressing customer concerns. My role has equipped me with the skills needed to handle diverse issues promptly and courteously, regardless of the customer's demeanor.
Customer satisfaction is paramount to me, and I believe in providing tailored solutions that leave them feeling valued and content. Witnessing returning customers is a testament to excellent service, which I find fulfilling and enjoyable.
I am adept at communication via phone, email, and online chat, proficient in tasks such as recording customer details, addressing inquiries, processing orders, and managing complaints. Additionally, my experience extends to content moderation for a prominent social media platform, where I upheld standards and ensured user safety.
Beyond my professional experience, I hold a degree in finance management, offering insights into financial products. I pride myself on being independent, resourceful, and a dependable team player.
I am eager to bring my enthusiasm, friendliness, and willingness to learn to your team. Thank you for considering my application, and I am excited about the opportunity to contribute to your company.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Experienced over three years in the dynamic realm of customer service, I have honed my skills in efficiently resolving customer complaints while delivering exceptional service. In my previous role as a Wish customer support specialist, I managed a diverse array of customer inquiries via phone, email, and online chat platforms. Through my efforts, I achieved an impressive 85% success rate in resolving customer complaints, demonstrating my ability to navigate complex issues with finesse. My proficiency extends to various customer service software platforms, with expertise in tools such as Twilio and Zendesk. Additionally, I am well-versed in the Microsoft Office suite, including Excel and Word, enabling me to streamline administrative tasks and enhance operational efficiency. As a motivated and results-oriented individual, I take great pride in exceeding customer expectations and am committed to understanding their unique needs. My passion for customer satisfaction drives me to think innovatively and devise creative solutions to challenges.

Other Skills

Basic Information

Age
27
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
None
Uploaded ID
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