Celso
Phone Support/Email Support/Chat Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.70/hour ($1,003.20/month)
Bachelors degree
Last Active
March 22nd, 2025 (today)
Member Since
April 16th, 2024
Profile Description
Helping Businesses Deliver Exceptional Customer Experiences
-7+ Years of Expertise in Customer Service, Administrative Support & Content Moderation
-Proven Track Record of Resolving Customer Concerns with Efficiency & Empathy
- Skilled in Communication Across Phone,
- What I Bring to the Table: Customer-Centric Approach: I prioritize tailored solutions that make customers feel valued and satisfied — because happy customers come back.
- Proven Problem-Solver: Adept at handling diverse issues promptly and courteously, no matter the situation.
- Tech-Savvy & Detail-Oriented: Proficient in MS Office, Google Suite, QuickBooks, and a variety of admin tools.
- Financial Insight: Degree in Finance Management with knowledge of financial products and services.
- Content Moderation Experience: Ensured user safety and upheld community standards for a prominent social media platform.
- Independent & Resourceful: A reliable team player who thrives in fast-paced environments.
- My Mission: To enhance customer experiences and optimize processes, ensuring every interaction leaves a positive impact.
Let’s connect and collaborate!
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Experienced over three years in the dynamic realm of customer service, I have honed my skills in efficiently resolving customer complaints while delivering exceptional service. In my previous role as a Wish customer support specialist, I managed a diverse array of customer inquiries via phone, email, and online chat platforms. Through my efforts, I achieved an impressive 85% success rate in resolving customer complaints, demonstrating my ability to navigate complex issues with finesse. My proficiency extends to various customer service software platforms, with expertise in tools such as Twilio and Zendesk. Additionally, I am well-versed in the Microsoft Office suite, including Excel and Word, enabling me to streamline administrative tasks and enhance operational efficiency. As a motivated and results-oriented individual, I take great pride in exceeding customer expectations and am committed to understanding their unique needs. My passion for customer satisfaction drives me to think innovatively and devise creative solutions to challenges.
Other Skills
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 37
- Influence: 11
- Steadiness: 24
- Compliance: 28
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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