Allyza
Ecommerce Operations Manager |Marketplace Expert
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $14.00/hour ($2,464.00/month)
Bachelor's Degree
Last Active
November 8th, 2024 (today)
Member Since
August 27th, 2016
Profile Description
-Order management such as fulfillment, modification, tracking, and cancelations
-Bulk processing of orders via CSV file
-Filing of claims for lost and damages on Amazon and Deliverr
-Handling Amazon messages and feedback
-Product replacement for lost and damaged
-Handling Return and Refund requests
-Overseeing daily orders on Amazon, Shopify, Walmart, BestBuy, and other eCommerce marketplaces
-Inventory management in different platforms
-Handling chargebacks and fraudulent payments via NoFraud and Signifyd
-Managing discount codes and promotions
-Search term tracking
-Competitor's price tracking and product ranking
-Creating shipping labels
-Handling Billing and Recurly
-Knowledge of using Helium10
-Generating cost analysis reports for special projects to the director of operations, CEO, and COO
-Handling all customer service communications regarding questions related to orders, technical challenges, and feedback
-Calendar management
-Coordinated with other departments regarding new products, promotions, and sales/marketing strategies.
-Providing supervision of tea
-Replicating customer reported issue
-Creating macros on Zendesk and Intercom
-Handling business
-Mentoring and coaching agents
CV link:
Top Skills
E-Commerce » Logistics Management
Experience: 5 - 10 years
Professional Services » Construction And Engineering » Supply Management
Experience: 5 - 10 years
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Other Skills
E-Commerce » Inventory Management
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 5 - 10 years
Customer Support » Ecommerce » Amazon
Experience: 5 - 10 years
Customer Support » Ecommerce » Shopify
Experience: Less than 6 months
E-Commerce » Ebay » Fulfillment
Experience: 5 - 10 years
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela City, METRO MANILA
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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