Customer Support | eCommerce Specialist

Customer Support | eCommerce Specialist | Social Media Exper

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelor degree

Last Active

November 21st, 2024 (yesterday)

Member Since

August 26th, 2016

Profile Description

I'm a dedicated and results-driven Customer Support Specialist with over 4 years of experience in eCommerce, social media engagement, and customer satisfaction. I specialize in managing online platforms like Shopify and Tiktok, optimizing product listings, and addressing customer inquiries with a professional and solution-oriented approach.I specialized in:• Delivering top-notch pre-sale and after-sale support to ensure customer loyalty.• Resolving complex customer complaints and converting negative experiences into positive outcomes.• Managing social media interactions to enhance brand presence and foster customer trust.• Streamlining order management processes, including refunds, cancellations, and returns, to improve efficiency.I’m also proficient in CRM tools like Zendesk, Gorgias and Shopify, and I’m always looking for ways to improve processes to make customer interactions seamless.If you’re looking for someone who is detail-oriented, a great communicator, and passionate about delivering top-notch customer experiences, I’d love to help your business succeed!