Virtual Assistant| Customer Service| FB Ads | Graphic Design

Customer Service Representative- Chat and Email (Technical Account) ● Assisting customers with setup, troubleshooting issues, and understanding the latest features of our cameras, services, and tracking their orders via chat and email. ● Providing step-by-step guidance to help customers resolve hardware or connectivity problems. ● Clarifying technical concepts in a clear and understandable manner for non-technical customers. ● Supplying accurate information about products, services, pricing, and technical specifications. ● Handling customer concerns, complaints, and feedback with courtesy and empathy. ● Building strong connections with customers through effective communication and problem-solving.

Handled daily purchasing tasks to support operations. Managed purchases using ORACLE NETSUITE. Assisted with office tasks like filing, scanning, and organizing documents. Entered and organized data using Microsoft Excel. Converted raw data into clear, well-structured spreadsheets. Maintained office supply inventory and placed orders as needed. Accurately input data into spreadsheets and databases.

Creating eye-catching graphics for social media posts, ads. Editing photos and videos

Run ad campaigns for local clients to boost brand awareness and sales. Set up and optimized engagement ads to increase page likes and followers. Used custom and lookalike audiences to target the right people. Monitored and adjusted ads for better performance and results. Create a short reels or videos to get more customers.

Entered and organized data in spreadsheets. Created simple reports and tables. Used basic formulas for calculations. Maintained and updated records efficiently.

Researched and gathered potential client details. Organized leads into spreadsheets for easy tracking. Collected contact information from online sources. Helped find prospects for business growth.