June

CS and Tech Support, Quality Analyst, Email Support

65 ID PROOF
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Overview

Looking for gig work

at $6.00/hour

Bachelors degree

Last Active

February 22nd, 2025 (today)

Member Since

April 5th, 2024

Profile Description

Payments Account Manager(email base) - Supporting merchant services clients for a bank since October of 2023.Underwriter - 2 years experience of Mortgage Underwriting reviewing US consumer loans.Back-End Support - 1 and a half year as a support specialist for Mortgage Underwriting.Quality Analyst - 2 and a half year as a call monitoring QA reviewing phone calls between US based customer service and US based clients.Tech Support - 1 and a half years of experience taking calls for US based Telco and Accounting Software Payroll.Customer Service - 2 years of experience taking calls for a local Telco account.

Top Skills

Customer Support » Email Support

Experience: 6 months - 1 year

Can support business clients to provide email assistance and help facilitates requests on a timely manner.

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

Used to create macros and utilize vlookup/xlookup as a Quality Analyst to help isolate employees that are mis-tagging their calls or abusing customers. Cleans excel data to upload Tableaue for Data Visualization.

Other Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Provide detailed step by step procedure to help customers troubleshoot or get the most information to submit a ticket.

Office and Administration » Data Analytics

Experience: Less than 6 months

Office and Administration » Data Analytics » Tableau

Experience: Less than 6 months

Self thought Tableau developer.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

2 and a half years of experience for call monitoring to provide feedback and help improve customer service experience.

Customer Support » Phone Support

Experience: 1 - 2 years

Can provide detailed instructions to guide customers through phone calls.

Basic Information

Age
33
Gender
Male
Website
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Address
Pasig
Tests Taken
IQ
Score:  126
DISC
Dominance: 22
Influence: 5
Steadiness: 32
Compliance: 41
English
C2(Advanced/Mastery)
Government ID
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