Joanna

Experienced Customer Support I E-commerce Virtual Assistant

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

September 17th, 2024 (2 days ago)

Member Since

August 22nd, 2016

Profile Description

As an independent online service provider with over 10 years of experience, my focus is helping online businesses manage their customer support across all online communications including email, chat, and social media messages. I have exceptional customer service skills and can communicate effectively between all departments. I am a tech-savvy professional with the flexibility to work in fast-paced and slow-paced environments. Building a long-term relationship with my clients is essential, and I achieve this by providing quality service and maintaining excellent service standards. I am here to help your business grow by providing unparalleled support and expertise.
Here are some of the many things I can efficiently help you with:*Experienced Customer Service Representative (Chat and Email Support)*e-Commerce VA | Order Management (Shopify and Amazon)*Ticket Management ( 10 years experience using Zendesk)*Data Entry tasks and spreadsheet management (Google Sheets, Docs)*Administrative Support*Data Research*Social Media Communication (comments and messages)*Social Media Influencer Outreach

Top Skills

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Other Skills

Marketing » Influencer Marketing

Experience: Less than 6 months

Customer Support » Ecommerce » Amazon

Experience: 1 - 2 years

Basic Information

Age
38
Gender
Female
Website
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Address
Guiguinto, Bulacan
Tests Taken
IQ
Score:  100
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