Customer Success Manager | Tech Support B2B Saas

Overview

Looking for full-time work (8 hours/day)

at $11.80/hour ($2,076.80/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

April 1st, 2024

Profile Description

* 10+ Years of experience in Techn & Customer Support* Worked with AT&T, RingCentral, Guthy|Renkker, Intelligent Technical Solutions* Conversational English comparable to native!
I will make your Customer Relationship streamlined and efficient!
I offer Virtual Assistance with a heavy background in TECH & CUSTOMER CARE. 
I had more han 10+ years of phone, email and chat support on a call-center environment with a conversational English comparable to native. I've mastered Empathy, Assurance and delivering Resolution and very cofortable communicating in any form.

ECOMMERCE EXPERIENCE
I had experience managing my own dropshipping store with shopify few years ago. Building everything from product research, copywriting / product listing, building the store, installing apps and it's back-end system to installing pixels running google and facebook ads, order fulfilment and customer service.
I did mostly:
- Video Editing for social media contents and ads- Data Entry- Web Research- Handle Client Inquiries by E-mail & Phone- Excellent Customer Service skills- Prepare and Send out E-mail Newsletters- Send out the requested Information to Customers- Manage Contact Lists and Customer Spreadsheets- Dropshipping Management (Oberlo, Eprolo, Aliexpress)- Writing eCommerce, Shopify, WordPress Product Description

These are on top of my wide tech experience as a remote desktop technician and several tech accounts handles. I'm an expert in:
Office 365 administrationOffice 365 apps troubleshootingSharepoint online MS Exchange onlineComputer troubleshootingAzure ADKnowledge with o365 licensing

Let's schedule a call to be sure and make sure my services perfectly fits your business needs!

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Hardly getting views & engagements?
- Increase watch time & engagement- Videos recommended on FYP- Acquire hot leads & active followers
Here's how I can help you:
UTILIZE AI GENERATED IMAGESA 10 second story can be told by a personalized, high-quality image.I know the prompts to generate the perfect image that easily tells your story.
CRAFT ENGAGING STORIES FROM RAW FOOTAGESMaking your videos easy to consume, straight to the point with striking captions, engaging and relevant visuals that sticks to the viewers' subconscious.
CAPTIVATING HOOKS / INCREASE RETENTION RATEIn less than 2 seconds, viewers dUpgrade to see actual info if they stay or scroll down! HOOK that rubs the viewers' pains, relatable struggles and disagreement that makes viewers itching to find fault and end up watching the WHOLE VIDEO.
VIDEO RECOMMENDATIONWith killer hooks and viewer's personal perspectives challenged,  video accumulate the maximum engagement. Social media AI's count mostly the views and engagements before pusing it to wider audience. BIGGER REACH, MORE LEADS!
TREND RESEARCHI go back to previous years and look for seasonal viral videos same season (Christmas, Thanksgiving, BlackFriday/CyberMonday, Elections, St. Patrick's Day, etc) and recreate the same format with new product variation, new content, new images, etc.
TOOLSAdobe Premiere ProCapcutInDesignDavinci ResolveCanvaInshotFilmoreGOQuikMidjourney
PORTFOLIO - Upgrade to see actual info
Let's turn plans into action! *wink*
Talk soon,?????????????????????????????????????