Community Manager / Customer Service Email and Chat Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

December 13th, 2024 (8 days ago)

Member Since

April 1st, 2024

Profile Description

Hey! I'm Upgrade to see actual info, and I'm based in Manila, Philippines. With 11 years in the financial customer service industry, I have gained extensive experience in managing online communities effectively. I am well-versed in email/chat support and a deep understanding of community engagement providing end-to-end resolution to customer's inquiries and complaints.

Furthermore, I make sure to handle challenging situations with empathy and professionalism has resulted in successful conflict resolution with customers. I also pride myself on being highly organized and detail-oriented. My analytical mindset enables me to track key performance metrics, identify areas for improvement, and develop data-driven strategies for growth.

Let's have a chat if you're looking for a reliable and experienced customer service support!

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

With a focus on efficiency and quality, I ensure that each email inquiry is addressed promptly and professionally.

Customer Support » Chat Support

Experience: 2 - 5 years

I have honed my communication skills to effectively convey complex information in a clear and concise manner, ensuring that customers receive accurate and helpful responses.