Data Entry Clerk

I Mainly Use CRM based Tool from AT&T for promotions, equipment replacements, checking order status, documentations, tracking, information update, plan changes, and general inquiries

As a Comcast Chat Support Representative, you would be responsible for a variety of tasks aimed at providing excellent customer service and resolving customer issues efficiently. Here are the key responsibilities typically associated with this role: Customer Interaction: Respond promptly to customer inquiries through chat. Provide accurate, valid, and complete information using the right methods and tools. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Technical Support: Assist customers with technical issues related to Comcast services, such as internet connectivity, cable TV, and phone services. Troubleshoot and diagnose technical problems by guiding customers through step-by-step solutions. Escalate complex issues to higher-level support or technical teams when necessary. Account Management: Help customers with account-related inquiries, including billing, payments, and account settings. Process account changes, upgrades, downgrades, and cancellations as requested by customers. Product Knowledge: Stay informed about Comcast products, services, and promotions to effectively assist customers and make recommendations. Keep updated with the latest technology and service offerings to provide accurate and current information. Problem Solving: Identify and assess customers’ needs to achieve satisfaction. Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Documentation and Reporting: Document customer interactions, transactions, comments, and complaints. Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Quality Assurance: Follow communication procedures, guidelines, and policies. Meet personal/team qualitative and quantitative targets. Multitasking: Handle multiple chat conversations simultaneously while maintaining quality and accuracy. Balance various tasks efficiently to ensure prompt responses and resolutions. Customer Education: Educate customers about Comcast's self-service options and resources. Provide guidance on how to use Comcast products and services effectively.

I mainly use it for just basic documentations and paperwork's for clients and monthly reports

Customer Relationship Management (CRM) tools are essential for managing interactions with customers and improving business relationships. To effectively use a CRM tool, various skills are required. Here are the key skills necessary for working with CRM tools: Technical Proficiency: Software Navigation: Ability to navigate and use CRM software efficiently. Data Entry and Management: Accurate and efficient entry, updating, and management of customer data. Data Analysis: Analytical Skills: Ability to analyze customer data and extract actionable insights. Reporting: Creating and interpreting reports and dashboards to track performance metrics and trends. Communication: Written Communication: Clearly documenting customer interactions and information within the CRM. Verbal Communication: Explaining CRM processes and data insights to team members and stakeholders. Attention to Detail: Ensuring accuracy in data entry and maintaining up-to-date customer information. Identifying and correcting inconsistencies or errors in customer data. Problem-Solving: Identifying issues within the CRM system or with customer data and resolving them efficiently. Developing solutions to improve CRM processes and customer interactions. Customer Service: Understanding customer needs and how to use the CRM to meet those needs effectively. Using CRM tools to enhance customer service and support efforts. Time Management: Efficiently managing time to balance CRM-related tasks with other responsibilities. Prioritizing tasks to ensure timely follow-up and resolution of customer issues. Training and Support: Ability to train team members on using the CRM tool effectively. Providing ongoing support and troubleshooting for CRM users within the organization. Customization and Configuration: Customizing CRM fields, workflows, and reports to fit the organization’s specific needs. Configuring CRM settings to optimize performance and usability. Project Management: Managing CRM-related projects, such as implementations, upgrades, or integrations. Coordinating with different departments to ensure successful execution of CRM projects. Understanding CRM Best Practices: Knowledge of industry best practices for CRM usage and customer data management. Applying best practices to optimize the effectiveness of the CRM tool. Adaptability: Staying updated with the latest CRM features and enhancements. Adapting to changes in CRM processes or new software updates.

I am Customer service representative with AT&T billing, sales, and technical support. Primary products are unlimited your way plan service for postpaid wireless and fiber products for internet. Offering and providing deals for customers to get wireless and internet service for customers. Promoting deals that can potentially help customers lower down the cost of their service and use AT&T service. Promoting product quality and checking product availability

I Mainly use Microsoft excel for data entry and document transcription for laboratory testing and computation of results for monthly reports