Customer Service Support / E-Commerce

I've worked as a Customer Service Representative for almost 2 years specifically in Retail account, I handled the billing account and orders of the customers. I am trained to handle irate customer excellently. I am flexible hardworking and efficient on my field of work. And I am willing to learn for new opportunities as well.

Efficient email management has been crucial in improving my productivity and communication skills. By organizing my inbox with folders and filters, I ensure that important emails are prioritized while keeping everything tidy. Crafting clear, concise emails with structured content has helped me convey information effectively and avoid misunderstandings. Timely responses, even if just to acknowledge receipt, build trust and show professionalism. Overall, mastering email handling has allowed me to stay organized, maintain strong communication with clients and colleagues, and improve workflow efficiency.

Working as a cold caller has been a transformative experience for me. At first, the idea of reaching out to complete strangers was daunting, and the fear of rejection was real. But over time, I learned that resilience and patience are key. Cold calling taught me the importance of persistence and how to handle rejection professionally. Each call was a new opportunity—some would end in quick rejections, while others led to meaningful conversations and, eventually, sales. The moments when I successfully connected with a prospect and addressed their needs were incredibly rewarding. I developed a thick skin, learning to not take things personally and to adapt my pitch based on feedback. Cold calling also enhanced my communication skills, as I learned how to engage someone in conversation quickly, keep their attention, and build rapport in just a few seconds. Most importantly, this role taught me that success is often a numbers game. Not every call will lead to a sale, but persistence pays off. Each call is a step closer to achieving goals, and that mindset has been key to staying motivated and improving my performance over time. Overall, cold calling has been a challenging but invaluable experience that has helped me grow both professionally and personally. It has taught me perseverance, improved my interpersonal skills, and given me confidence in handling even the most difficult interactions.