Customer Service | Appointment Setter | Admin

As a customer service specialist, I regularly interacted with clients over the phone and through email to address their inquiries and resolve issues promptly. I developed clear and concise communication strategies to ensure that clients received accurate and helpful information.

I was responsible for coordinating meetings for higher leaders with various operations team managers. I utilized communication software to efficiently manage calendars invites links and ensure that all appointments were properly organized.

I managed a high volume of customer inquiries while ensuring that all requests were addressed in a timely manner. I prioritized tasks effectively to meet deadlines and maintain customer satisfaction.

I am proficient in using CRM software such as Salesforce to manage customer interactions and track inquiries effectively. Additionally, I have advanced skills in Microsoft Office suite, including Excel, Word, and Outlook, which facilitated efficient communication and documentation.

I encountered complex customer issues on a daily basis and developed effective problem-solving strategies to resolve them. By analyzing each situation critically, I was able to identify the root causes of problems and implement appropriate solutions. During challenging situations, I demonstrated resourcefulness by quickly finding alternative solutions to meet the needs of clients. I utilized available resources and collaborated with team members to ensure that customer expectations were met.

As a customer service specialist, I regularly interacted with clients over the phone and through email to address their inquiries and resolve issues promptly. I developed clear and concise communication strategies to ensure that clients received accurate and helpful information.