Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

High school diploma

Last Active

February 18th, 2025 (4 days ago)

Member Since

March 18th, 2024

Profile Description

As a Customer Service and Operations Supervisor, I oversee and lead the work of a group of customer service representatives and ensure that all operations run smoothly. My role involves managing the team's workload, handling escalated customer issues, and implementing strategies to improve customer service quality and efficiency.
I am well-versed in customer relationship management and have a knack for problem-solving to ensure customer satisfaction. I have strong communication skills which I use to liaise between customers, teaUpgrade to see actual infombers, and management, ensuring that everyone is on the same page.
In addition, I am responsible for training and developing staff, monitoring their performance, and providing feedback to help them grow professionally. I am also in charge of maintaining a positive and supportive work environment that promotes team effort and high performance.
I am a proactive leader who always looks for ways to improve processes and service quality. I aim to ensure that our customers have the best possible experience with our company.
In terms of operations, I manage day-to-day activities, coordinate with other departments, and ensure compliance with company policies and industry regulations. I also have a keen eye for detail, which I use to monitor our operations and identify areas for improvement.
My role as a Customer Service and Operations Supervisor is to ensure that our customer service team is always performing at its best and that our operations are running smoothly and efficiently.