Marife

Customer Service Representative

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

September 24th, 2024 (yesterday)

Member Since

March 14th, 2024

Profile Description

? Led Outbound Caller and Lead Gen Teams, ensuring seamless operations.
? Managed real-time outbound caller appointments, emails, and CRM updates.
? Monitored employee activities using ActivTrak and IVR for optimal performance.
? Conducted internet research for law firms with job openings.
? Provided meticulous administrative support, including client interactions and
payroll.
? Consistently met and exceeded daily targets, providing comprehensive reports to
the President.
? Handles client inquiries by phone and e-mail

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Communication and Relationship Building: Builds rapport with potential customers over the phone, fostering trust and engaging interest. Resilience and Goal Orientation: Maintains a positive and professional demeanor, handling rejection and exceeding sales targets. Active Listening and Qualification: Asks insightful questions to understand customer needs and qualify leads for sales.

Customer Support » Sales Support » Hotel Booking

Experience: 1 - 2 years

Sales Process Expertise: Provides in-depth support throughout the sales cycle, from lead qualification to deal closing. CRM Proficiency: Manages customer relationship management (CRM) software efficiently, keeping data organized and accessible. Effective Communication: Clearly communicates with both sales reps and customers, ensuring smooth information flow.

Customer Support » Customer Service

Experience: 2 - 5 years

Conflict resolution: Manages challenging situations calmly and professionally, de-escalating conflict and finding win-win solutions. Excellent communication: Communicates clearly, empathetically, and professionally both verbally and in writing. Customer-centric focus: Prioritizes building positive relationships and exceeding customer expectations.

Other Skills

Customer Support » Chat Support

Experience: 6 months - 1 year

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Time Managment

Experience: 5 - 10 years

Professional Services » Legal Services » Legal Research

Experience: 6 months - 1 year

Basic Information

Age
42
Gender
Female
Website
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Address
Davao, Davao del Sur
Tests Taken
DISC
Dominance: 47
Influence: 20
Steadiness: 22
Compliance: 13
English
C1(Advanced)
Uploaded ID
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