Virtual Assistant | Team Lead | Customer Service

Basic and advanced troubleshooting for Digital TV, Home Internet, Home Phone Service, smartphones and Network

I have experience coaching the performance of others in my previous role as a Performance Manager/Quality Analyst at my previous company. In this position, I was responsible for guiding and supporting a team of 10-15 individuals in achieving their goals and maximizing their performance. This involved providing regular feedback, setting clear expectations, and offering mentorship to help them develop their skills and overcome any challenges they faced. I also implemented coaching sessions where we discussed their progress, identified areas for improvement, and created action plans to help them reach their full potential. Overall, it was a rewarding experience that allowed me to see firsthand the impact of effective coaching on individual and team success.

My expertise as an Insurance Verification specialist and Prior Authorization Specialist showcases my adeptness in navigating the complexities of healthcare documentation. I excel in collecting and organizing essential documents crucial for healthcare procedures, demonstrating meticulous attention to detail.