Virtual Assistant l Administrative & Customer Service

I am excellent in data entry. In my career in Chevron Holdings Inc (American Oil Company), the tasks given to me deals with data entry and management because of my 100% keying accuracy and keenness to details. My tasks include contract and pricing creation, customer account setup and management, rebate management. Most of my tasks requires high level of attentiveness to details and accuracy to avoid financial issues.

I worked at the Embassy of Malaysia for almost 5 years. I am the Executive Assistant to the Malaysian Deputy Ambassador. In the absence of the Executive Assistant of the Malaysian Ambassador, I am in-charge to the the duty. At a very young age (21 years old). My Malaysian bosses entrusted me to do all the Executive Assistant roles, including managing the day-to-day schedule, meetings, travels, research, drafting minutes of the meeting and bulletin, managing the Malaysian Embassy social media platforms, responding to both phone and e-mail inquiries, social functions hosted by the Malaysian Deputy Ambassador, representative to certain Malaysian and Philippines official government meetings. I am a very seasoned Personal Assistant.

I worked at the Embassy of Malaysia in Manila as an Information & Public Diplomacy Assistant. Part of my duty was supporting the Administration Department, specifically in handling the hotel, travel and car accommodation of the Malaysian Delegation visiting the Philippines. Aside from that, I also handled the hotel, travel and car payments to the vendors. I also handled the social functions of the Embassy of Malaysia, specifically celebrations of Malaysian National Day, Malaysian Armed Forces, Malaysian Chinese New Year and other social events. My specific role in this task was arranging the overall events such as hotel function rooms, guest list, vendors (sounds & light), event bar and the likes.

I am highly experienced when it comes to e-mail management. In my previous and current job, I handled e-mail management. At the Embassy of Malaysia in Manila, I am the only personnel in-charge to access the visa and consular inquiries. At the same time, I handled the personal e-mails of the Malaysian Deputy Ambassador. In Chevron Holdings Inc (American Oil Company), I handled several group mailboxes, mainly to answer customer inquiries and requests about Purchase Order creation, rebates, pricing, order and delivery status, credit status, accruals, contract maintenance and other related to customer account maintenance.

My tasks in Chevron Holdings Inc (American Oil Company) primarily deals with various customers. I started as a Customer Service Specialist wherein I handled both phone and e-mail inquiries and requests about order creation, order changes, credit status inquiry, reimbursement and rebate requests, transaction adjustment requests and many more.

I have an excellent communication skills both in written and speaking. It is proven with my past work at the Embassy of Malaysian, wherein my contact persons were mostly from the other Embassies. At my current role, I transact with Asia Pacific customers namely Pakistan, China, Sri Lanka, Thailand, Vietnam, Malaysia, Singapore, and Australia.

In my previous and current job, I am always commended for always going extra miles in resolving problems or pressing issues. I am a person who will not stop finding solutions until my leaders are satisfied.

I am intermediate level in using Microsoft Excel. In our company, we are encouraged to upskill our technical expertise specifically in Excel, Power BI, Power Apps and other technical apps that will make our job easier.

As an Information & Public Diplomacy Assistant at the Embassy of Malaysia in Manila, one of my main task was to write several research and report about the politics, foreign affairs and cultural affairs of the Philippines. Not limited to that, I also do cross-research about other countries that is relevant to the Malaysian Government.