Virtual Assistant | Customer Support |Social Media

Overview

Looking for full-time work (8 hours/day)

at $5.50/hour ($968.00/month)

Associates degree

Last Active

October 7th, 2024 (39 days ago)

Member Since

March 11th, 2024

Profile Description

SKILL SETS:

*Admin Task
* Customer Service
* Escalation Expert
* Calendar Management
* Email Management
* Chat & Email Support
* Technical Support
* Website & Software Manual Testing
* Social Media Management
* Canva
* Microsoft Offices
* Google Workspace
* Sales
* Data Entry
* Appointment Setting

PREVIOUS EXPERIENCE:

Case/Escalation Manager
-Taking Escalated concerns from agents with unresolved or complex issues.
-Managing cases for complaints that was submitted through our website.
-Root cause analysis helping team resolve concern from where it started following the first call resolution.
-Providing technical and Backoffice support for technical team.
-Overseeing the dispatch of our field technicians.
-Responding to emails of client for any concern about our service or products.
-Accurately recording and updating customer information and interactions in the CRM system.
-Collaborating with other teaUpgrade to see actual infombers or department to achieve shared goals.

Chat Support
-Real time interaction Through chat providing resolution.
-Providing technical assistance through chat.
-Managing customer relations during interaction providing outstanding customer service through chat.
-Accurately recording customer information and interactions in the CRM system.
Workforce Scheduler
-Creating and managing schedules of our agents in the production floor.
-Agents Compliance adherence
-Data Analysis

Customer Support
-Answering incoming calls from customers in a professional and timely manner.
-Building rapport with customers and creating a positive customer experience.
-Providing accurate and helpful information to customers.
-Accurately recording and updating customer information and interactions in the CRM system.
-Identifying and resolving customer issues, such as billing errors, product defects, or technical problems.

Sales Representative
-Making outbound calls: Reaching out to potential customers to introduce products or services.
-Qualifying leads: Identifying potential customers who are interested in the company's offerings.
-Presenting products and services: Clearly explaining the benefits and features of the products or services to customers.
-Meeting sales targets: Achieving individual and team sales goals.
-Handling objections: Addressing customer concerns and objections effectively.


KNOWLEDGEABLE ON THE FOLLOWING TOOLS:

Microsoft Offices, Google Workspace, Calendly, Google Calendar, CRM's, Citrix, Canva, Zoom, Skype, Teams, Slack, Chatgpt, Gemini, Outlook, Avaya, Google Drive, Dropbox, Trello etc.

8 Years BPO professional with Diverse roles and positions handled. I am versatile and adaptable professional with a diverse skill set, excelling in various roles. Proficient in answering calls and managing live chat support, I am equally adept at providing top-notch technical support. My expertise extends to appointment setting, showcasing my organizational and multitasking capabilities. Additionally, I have successfully handled escalations, demonstrating effective problem-solving and conflict resolution skills. Skilled in email support, I am known for my clear communication and attention to detail. Overall, I am a confident and resourceful employee, capable of seamlessly transitioning between different responsibilities, and always ready to contribute my skills to any task at hand.