I can contribute by bringing up my skills and applying them to my daily task and responsibilities. Moreover, my ability to work efficiently withim a team and to adapt to changing situations and will enable me to contribute to your company goals and exceeding clients satisfaction. I was a Call Center Agent way back 2023, and during my working days, I have developed my skills such as my Technical Skills, I am proficient in a certain software, programming languages, project management, data analysis, etc. Also my Soft Skills, my intrapersonal skills like leadership, communication, problem-solving, time management, adaptability, and teamwork.
Experience: 6 months - 1 year
I was a call center agent way back 2023 and experienced inbound calls where customers are calling us to place an order. I managed multiple lines and inquiries simultaneously while maintaining a high level of service. I also managed conflict resolution, where I am skilled in deescalating tense situations, turning dissatisfied customers into returning customers. I also successfully upsold products and services, contributing to a 20% increase in quarterly sales.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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