Virtual Legal Assistant

I have had a variety of experiences with many different roles in administrative support, from my time as a Senior Team Leader at Office Partners 360 to my role as a Team Leader at the same company. One of my most relevant experiences is as a Senior Team Leader at Office Partners 360. In this role, I coordinated and facilitated weekly meetings for a team of 150+ employees, ensuring effective communication and alignment on project goals and deliverables. By supervising the team and delegating tasks based on individual strengths, I was able to maximize productivity by 20%. Additionally, I produced monthly and weekly reports with detailed progress updates, resulting in improved client satisfaction by 15% due to increased transparency and proactive problem-solving. This experience has equipped me with strong organizational and communication skills, which are essential for this role. Another experience that is highly relevant is my time as a Team Leader at Office Partners 360. In this position, I created documents to be sent out to different hospitals and medical facilities for the purpose of retrieving patients' medical records and bills. By coordinating meetings for 88+ teammates and supervising a team of 12+ employees, I was able to improve the number of received records and bills by 20.83% every month. Furthermore, I organized databases in Google Sheets and Excel for analytics purposes and produced regular reports to update clients and senior management on progress and roadblocks. These experiences have honed my attention to detail, data management skills, and ability to handle sensitive information.

I was part of a big personal injury law firm and my day to day involves the requisition of medical records and bills. I meticulously reviewed these documents, ensuring compliance with HIPAA regulations, and proceeded to upload them into our Customer Relationship Management (CRM) system. Additionally, I managed various requests on diverse retrieval portals such as Chartswap, NRR, RRS, and Xebee, among others. I diligently do follow-ups with different healthcare facilities to ensure timely completion of requests.