Medical Virtual Assistant / Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

Bachelors degree

Last Active

November 12th, 2024 (yesterday)

Member Since

March 8th, 2024

Profile Description

Hello! I'm Jeanne Erica Fresnido, your dedicated Medical Virtual Assistant. With two years of specialized experience in customer service, focusing on US healthcare accounts such as disability insurance and prescription drug plans, I bring a wealth of expertise in patient care and administrative tasks.

My skill set includes proficient handling of inquiries related to claims, plan coverage, benefits, eligibility, billing, and prior authorization. I showcase customer support by providing empathetic and knowledgeable assistance to clients, ensuring their concerns are addressed with care and expertise. I'm adept at utilizing CRM systems like Salesforce to maintain accurate patient records and foster seamless collaboration among healthcare providers. Additionally, I'm proficient in using productivity tools such as Microsoft Suite and various communication platforms for effective remote assistance.

Driven by a passion for delivering top-notch remote support, I am committed to optimizing operations and enhancing patient satisfaction while ensuring strict adherence to HIPAA regulations. With keen attention to detail, organizational prowess, and multitasking abilities, I am well-prepared to serve as your trusted Medical VA.

Let's work together to streamline your processes and elevate your healthcare services. Feel free to reach out to discuss how I can support your specific needs!