VA, Customer Service, Telemarketer, Appt Setter, Lead Generation Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 17th, 2024 (6 days ago)

Member Since

August 7th, 2016

Profile Description

Working in Lead Generation industry:  
Tasks include: 
- Quality Analyst - to check the leads thoroughly to make sure client's specifications and needs are met before submitting to delivery team.
- Searching qualified leads as per client's specification (data mining)
- cold callings to offer whitepaper/setting appointment
2 years as a General Virtual Assistant.
Tasks include:
-Chat / Email Support
-Online Research
-MS Office
-Creating presentation for Social Media Campaign and brochure by using application such as LUpgrade to see actual info, Canva and Adobe Photoshop
-Basic Accounting and Balance Sheet
-Data Entry /Encoding
-Answering Emails
-Customer Service
-Phone Support
-Email Management/Filtering
-Following up with clients/customer sending thank you and another reminder email
-Secretary duties (calling & answering occasional calls)
-Calendar Management
-File Management (organizing files using Dropbox etc.)
-Database building (e.g. updating email or contact list on your CRM)
-Transcription (transcribing voicemail, video or audio, podcasts etc.)
-Taking down minutes of meetings
I worked as a Lead Generation Specialist, Appointment Setter and Telemarketer for a different campaign such as:
- Education Support Center
- Student Loan Help
- Home Improvement
- Touch Trades (Trading Firm Online)
- Trade loop
We have a high volume of outbound cold-calling contacts to find people that qualify, we asked qualifying questions and if they are qualified for the program then we set an appointment if they are not available real time, or the call needs to be transferred to the specialist which based in the US.
My office-based experience was a Technical Support in 1 of the biggest Telco providers in the US.
I stayed in the account for 3 years, handled technical issues, and became one of the GTMG (Global Ticket Management Group) in which handling escalations, unresolved/chronic technical issues.
I’ve been to a different segment of Portal Group who handles email complaints from customers, Dispatch Group and Resolution Management.
Working in a different segment enhanced my ability to work under pressure that includes handling objections and analyzing the problem to resolve customer’s issue of calling.
I'm knowledgeable in Microsoft Office Applications, adobe photoshops fluent in English and Filipino, with good interpersonal skills and can easily establish rapport among people I'm working with, willing to be trained and can work with minimal supervision.