Alessandra

Customer Service Specialist

80 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

March 12th, 2025 (today)

Member Since

March 4th, 2024

Profile Description

As a customer service professional with experience in both Airbnb and Amazon environments, I possess a versatile skillset honed for fast-paced, customer-centric roles. 

In Airbnb, I’ve navigated the complexities of guest-host communication, resolving issues ranging from booking discrepancies to on-site emergencies, always prioritizing a seamless and positive guest experience. This involved adeptly managing expectations, handling sensitive situations with empathy, and ensuring swift, effective solutions. 

In the Amazon ecosystem, I've tackled high-volume inquiries, managed order-related issues, and navigated the intricacies of their seller-customer communication platform. My focus has been on providing accurate information, resolving problems efficiently, and maintaining high customer satisfaction ratings, all within Amazon's demanding service standards. 

I am proficient in utilizing various communication channels, including phone, email, and chat, adapting my approach to match each platform's unique demands. My experience across these platforms has equipped me with a strong ability to problem-solve, communicate clearly, and maintain composure under pressure, consistently delivering exceptional customer service.

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 1 - 2 years

Customer Support

Experience: 2 - 5 years

Customer Support » Ecommerce » Amazon

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 1 - 2 years

Basic Information

Age
23
Gender
Female
Website
Sign Up with Pro Account to View
Address
Rodriguez, Rizal
Tests Taken
IQ
Score:  125
DISC
Dominance: 30%
Influence: 8%
Steadiness: 39%
Compliance: 24%
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »