VA/ Quality Analyst/ Data Entry/ Customer Service/Admin Task

Handled financial account that process disputes on customer's debit card transactions and file a complaint and provide resolution against the bank, the company in regards with the transactions on behalf of the card holder. Handled medical account that prepares for customer inquiries by studying products, services and customer service processes and responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Handled online delivery application wherein I am responsible for maintaining accurate, up-to-date and usable information in our system and reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

- Evaluates customer's experience as they interact with the teammates through inbound and outbound calls, chats, and email responses. - Ensure that the agents provide quality service in line with organizational objectives. - Calibration with the Operations and other vendors to effectively evaluates agents performance and improve customer service. - Monitoring the day-to-day activities of the team. - Motivating the team to achieve organizational goals.