SKILLED VIRTUAL ASSISTANT AND CUSTOMER SERVICE TEAM MANAGER.I am a virtual assistant who previously worked as a team manager
in a BPO company. I have been with the customer service industry for 7 years.I can be who you're looking for
because of my experience with handling complex administrative tasks and my
adequate understanding with customer experience.
My organizational skill set is going to be of so much help in ensuring
that I am effective in my role. I adapt to things easily and apply them to
learning quickly, I am very keen to details, I am known for my multi-tasking
skills, my previous leadership role exposed me to many different situations
that need critical thinking and problem-solving ability, and most importantly I
can communicate effectively.
In addition to that, I don't settle for mediocre results and I work with my best because I am passionate with my growth and
development.
Experience: Less than 6 months
I have been in the customer service industry for 8 years where the English language is being used on a daily basis.
Experience: 10+ years
I have been with the customer service industry for 8 years where computer is the main device that's being used. I have been introduced to multiple and various soft wares needed for the role. Although it's new, my adaptability is an advantage for me in effectively utilizing the tools to be able to provide an excellent customer experience.
Experience: 5 - 10 years
In my 8 year experience in the customer service industry, I have been handling complaints and been into complex situations. This skill was even more strengthened when I became a Team Leader/Manager for 3 years.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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